zTrip Worldwide

Join Our Team as a Fleet Dispatcher! Pittsburgh Transportation Group is seeking a dedicated full-time Fleet Dispatcher to manage evening and overnight dispatch operations for our entire driver fleet. This position is scheduled for Wednesday through Saturday, from 5:00 PM to 4:00 AM.

Position Overview:

As a Fleet Dispatcher, you will oversee and manage the evening/overnight operations, ensuring smooth and efficient service for all drivers, buses, charters, and vehicle assignments. You'll also play a key role in assisting with fleet maintenance scheduling.

Key Responsibilities of a Fleet Dispatcher:

• Supervision & Dispatching: Oversee shuttle service operations in a fast-paced environment, ensuring timely and efficient dispatch of scheduled routes according to company policies, contract requirements, and the Collective Bargaining Agreement.
• Service Scheduling: Assist with weekly service scheduling, adjusting and making changes as needed to meet operational demands.
• Driver Support: Respond promptly and professionally to driver inquiries or issues, offering guidance and support.
• Data & Reporting: Collect and monitor operational data, including route performance, payroll indicators, and service metrics. Provide daily reports on service operations across all contracts.
• Vehicle Assignment: Coordinate vehicle assignments based on service requirements and maintenance schedules.
• Fleet Maintenance Coordination: Work closely with the maintenance team to ensure timely maintenance and repairs are scheduled for the fleet.
• Customer Service: Assist current and potential customers with information and pricing. Process reservation requests and updates as needed.
• Safety & Compliance: Support the Safety & Training team in monitoring driver performance, ensuring compliance with company policies, regulations, and safety standards.
• Customer Relations: Handle customer concerns, complaints, and commendations with professionalism and efficiency.
• Other Duties: Assist with any other tasks as assigned to ensure the smooth operation of the dispatch team and service delivery.

Position Qualifications of a Fleet Dispatcher:

• Education: High school diploma or equivalent
• Experience: Minimum of 2 years of dispatch experience, preferably in the transportation industry.

If you're looking for a dynamic, fast-paced role and have a passion for providing excellent service and operational oversight, we’d love to hear from you!